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Our vocation : take care of you, as we have every day

Privacy policy

At RAMPAL LATOUR, we attach particular importance to your personal data. This Privacy Policy clearly explains to you, as an Internet user or Client accessing our website www.Rampal-Latour.fr, how RAMPAL LATOUR collect, process and use your personal data.


What is personal data ?

"Personal data” is any information about you that enables you to be identified directly or indirectly. For example, your name and surname, or a photo, can enable you to be identified directly. Your email address enables you to be identified indirectly.

What is meant by  processing?

Processing " refers to any operation or set of operations performed on personal data, regardless of the process used (collection, recording, organisation, storage, adaptation, alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction, etc.)


Respecting your privacy and your personal data is a priority for us and we undertake to process your data in strict compliance with the French Data Protection Act of 6 January 1978 (hereinafter "Data Protection Act”) as amended and the General Data Protection Regulation (EU) of 27 April 2016 (hereinafter "GDPR").

In any case, we undertake to comply with the two key principles below:

     - You remain in control of your personal data.

     - Your data is handled transparently, confidentially and securely. 

How do we collect your data ?

All personal data held about You is collected directly from You, either when You place an Order on the Website, or during your correspondence with our departments. In addition, data relating to your browsing of the Website may be used to tailor our business to your needs and interests and target our advertising and promotions accordingly.

Why and what basis does RAMPAL LATOUR process your data ?

Various items of data about you may be collected by RAMPAL LATOUR for the following reasons:

  • To manage and follow-up your contracts, orders, deliveries and invoices
    Legal basis :

    -Contractual, the processing is necessary for the performance of a contract or pre-contractual measures
  • To respond to your requests for information about our products or our delivery terms
    Legal basis :

    -Your consent
  • To send you our newsletter
    Legal basis :

    -Your consent
  • To send you promotional offers
    Legal basis :

    -Your consent
  • To manage and respond to your requests to exercise your "data protection" rights

    Legal basis:
    -Legal obligation (GDPR and Data Protection Act)

  • To ensure the proper functioning and continuous improvement of our Website and its features

    Legal basis:
    -Our legitimate interest in guaranteeing the optimum functioning and quality of the website based on web analytics.
    -Your consent where required.


    RAMPAL LATOUR will also be allowed to use this data to comply with legal or regulatory obligations.

    In any event, and for each purpose set out, RAMPAL LATOUR will make every effort to ensure that any personal data entrusted to them is kept secure and private, in accordance the laws and regulations in force.

What data is processed ?

You will be informed as to whether the data is mandatory or optional when asked to provide it. The possible consequences of not supplying the information will also be made clear at this time.

Details on personal data that may be held about you can be found at here :

To manage and follow-up your contracts, orders, deliveries and invoices

  • Title
  • Surname, forename
  • E-mail address
  • Telephone 
  • Delivery address
  • Billing address
  • Information on methods of payment: back card number, expiry date, security code, bank details

To respond to your requests for information about our products or our delivery terms

  • Title
  • Surname, forename
  • E-mail address

To send you our newsletter

  • Surname, forename
  • E-mail address

To send you promotional offers

  • Surname, forename
  • E-mail address

To manage and respond to your requests to exercise your “data protection” rights

  • Surname, forename
  • E-mail address

To ensure the proper functioning and continuous improvement of our Website and its features

  • Data relating to your browsing of our website via Cookies

Who receives your data ?

Within the limits of their respective roles and for the purposes set out above, the main people likely to have access to your data are as follows:

  • The authorised personnel of the various departments of RAMPAL LATOUR (administrative, accounting, marketing, sales, logistics and IT departments).
  • The companies that manage the Website.
  • The companies that delivery the products.
  • Authorised personnel of our suppliers, if applicable, such as banking parteners.
  • Where necessary, the courts concerned, mediators, chartered accountants, auditord, bailiffs, lawyers, debt collection agencies, police or gendarmerie authoririties in the event of theft or court order, assaistance.
  • Third parties who may place cookies on your terminal equipement (computers, tablets, mobile phones, etc) when you consent.

Your data will not be sent to, exchanged with, sold or rented to any persons other than those mentioned above.

More details of our suppliers on this list :

          Our banking parteners: 
          PAYPAL
          PAYBOX
         AMAZONPAY

        Our transport parteners :
        COLISSIMO (groupe LA POSTE)

How long will your data be held for ?

We only keep your data for as long as necessary for the purposes required, as set out above, and summarised in the table below :

To manage and follow-up your contracts, orders, deliveries and invoices

For the entire duration of the relationship and for 3 years  after the end of the business relationship.

To respond to your requests for information about our products or our delivery terms

3 years from the end of the business relationship or 3 years from the day you last contacted RAMPAL LATOUR

To send you our newsletter

3 years from the end of the business relationship or 3 years from the day you last contacted RAMPAL LATOUR

To send you promotional offers about our services and our partners’ services

3 years from the end of the business relationship or 3 years from the day you last contacted RAMPAL LATOUR

To manage and respond to your requests to exercise your “data protection” rights

1 year in the case of exercising the right to access or rectify data 3 years in the case of exercising the right of objection

To ensure the proper functioning and continuous improvement of our Website and its features

13 months. After this period, the raw site visit data associated  with a username is either deleted or anonymised.

What are your right?

In accordance with the Data Protection Act and the GDPR, you have the following rights:

  • The right to access (article 15 GDPR), rectify (article 16 GDPR), update, complete your data (more information)
  • The right to block or erase your personal data (article 17 GDPR), when they are inaccurate, incomplete, ambiguous, out of date, or when they are not allowed to be collected, used, disclosed or retained (more information)
  • The right to withdraw your consent at any time (article 13-2c GDPR)
  • The right to limit the processing of your data (article 18 GDPR)
  • The right to object to theprocessing of your data (article 21 GDPR)
  • The right to rmove teh data taht you have supplied to us, when your data is processed automayically based on your consent or a contract (article 20GDPR)
  • The right to determine what happens to your data after your death and to choose whether or not we disclose your data to a third party that has been specified by you. (more information)

In the event of your death and in the absence of instructions from you, we undertake to destroy your data, unless we are required to retain it as evidence or to comply with a legal obligation.

These rights may be exercised by simple request by sending an e-mail to the address [email protected]; or by post to the address Rampal Latour – SERVICE CLIENTS – 71 rue Félix Pyat – 13300 SALON DE PROVENCE.

Finally, you can also lodge a complaint with the supervisory authorities, in particular the CNIL (https://www.cnil.fr/fr/plaintes).

What about login data and cookies?

RAMPAL LATOUR uses login data on its Website (date, time, IP address, protocol of the site user’s computer, page visited) and cookies (small files saved on your computer) to identify you, store your visits and make use of Website traffic statistics, particularly relating to the pages visited.

You can accept, refuse or choose the type of cookies you wish to accept on your computer terminals.

To learn more about cookies (how to manage, delete and identify them), you can visit : http://www.cnil.fr/vos-droits/vos-traces/les-cookies/#c5554

Is your data commmunicated outside the european union?

As a matter of principle, RAMPAL LATOUR processes your data within the European Union.

Nevertheless, due to the nature of its business, and subject to informing you in advance, RAMPAL LATOUR may be required to transfer your data outside the European Union. In this case, RAMPAL LATOUR will inform you of the measures taken to control this transfer and to ensure compliance.

What security measures are in place to protect your data?

RAMPAL LATOUR and any of its suppliers undertake to implement all technical and organisational measures to ensure the security of our personal data processing and maintain the confidentiality of your data, pursuant to the French Data Protection Act and the GDPR.

In this respect, RAMPAL LATOUR takes suitable precautions, in view of the nature of your data and the risks presented by our processing, to preserve the security of the data and, in particular, to prevent it from being distorted, damaged or accessed by unauthorised third parties (physical protection of the premises, authentication process for our customers with personal and secure access via confidential usernames and passwords, logging of connections, encryption of certain data, etc).